IT Support Services
Leading the way in Technology support for
Business
Plexus offers 'Total Care' Support Services
responding quickly to problems and keeping its clients operating
smoothly and efficiently.
Plexus support services are at the core of its
business. A number of standard and/or custom maintenance contract
packages are available to you. These packages allow you to have the
confidence that any downtime will be kept to a minimum. Service is
our business and our goal is to minimise the distress associated
with downtime.
Various Support Services available
include:
- Proactive, preventative maintenance of desktops and servers done on-site and remotely
- Managed email protection – spam, virus, and phishing
filtering
- 24 x 7 remote monitoring of key network elements
- Procurement services – recommend, buy, finance/lease
hardware, software or other technology product
- Off-site desktop and server backup
- Technology Business Planning and Reviews
Reporting
All support requests are logged enabling call tracking and trend
analysis. Monthly reports provide the customer an up-to-date
account of their system. Service contracts are the key to
minimising downtime inconvenience. Routine, scheduled checks will
head off most operating problems. However, in the unlikely event
that regularly maintained equipment fails, Plexus guarantees to
have an engineer on site within the contract response time.
Management / Administration
Computer hardware and software is becoming more sophisticated.
With expertise in Total Systems Management, we provide you a
solution to keep your business running smoothly.
To make an enquiry about our
Support Services,
please:
