GoldMine® Premium Edition
Focus on Customer Relationships
GoldMine Premium Edition enables you to effectively manage every
facet of your business relationships. Opportunities to win and
retain customers occur at every phase of the customer relationship
lifecycle. GoldMine Premium enables you to turn more of these
opportunities into additional bottom-line value, often by
leveraging data you already collect.
Created for entire medium-sized enterprises or distributed
enterprises, GoldMine Premium delivers software the way you want
it.
GoldMine Premium adds an advanced service and support module and
a newly developed, intuitive interface to the robust CRM
functionality of GoldMine Corporate Edition.
Relationship Management
GoldMine Premium Edition consolidates customer information in
one convenient location, which enables sales, service and marketing
teams to view consistent data and similar facts across all facets
of the organization
Contact list views include preview panes for quick navigation to
detailed information of any contact. Contact record tabs can be
reordered per user specific requirements and more can be displayed
on the screen for added information.
Gain a holistic view of any customer maintained in GoldMine to
effectively communicate with the entire client base.
Daily Activity Management features enable all users to manage
day to day tasks and email conversations.
Activity List preview pane, visually displays open and closed
activities, email communications and more.
Quickly schedule calls, appointments, and to-do’s for any
contact with the click of a button.Calendar views provide insight
into each users daily, weekly and monthly activities. Group
calendars enable managers to view subordinates calendar
information.
Sales
Management
GoldMine helps sales agents and sales manager maintain a
consistent selling process with visible results.
Assists account representatives in determining which markets
they sell most effectively, which competitors they have a higher
chance of winning against, and what sales activities and tactics
can help shorten a sell cycle for optimal customer wins.
Quickly create Projects based on opportunity information.
GoldMine allows you to track detailed information about the
clients, project status, source, and timeframe of any project.
Forecast Management
Forecast features allow managers to view each opportunity in the
system and enable all levels of management understand the big
picture, to help keep sales cycles on track.
Compare actual sales and forecasted sales vs. quota so users
stay focused on reaching their sales quotas.
Administer forecast pipelines in real-time for the greatest
revenue impact.
Marketing
Automation
Improve marketing effectiveness and target the right contacts
for each campaign by using intuitive campaign creation features in
GoldMine.
Better understand your customer targets and marketing
activities.
Campaign wizard helps lists contacts which qualify for specific
campaigns, automatically generate each user’s activities and
helps marketing managers create and initiate email campaigns.
Analyze the value of various lead characteristics using the
Leads Analysis tools in GoldMine Premium Edition.
Automated process helps automate common business tasks such as
sending emails, updating lead information, or scheduling lead
activities.
Track sales for closed loop reporting and campaign
effectiveness.
Customer Support
Customer Service and Support functionality enables tracking,
resolution and reporting of service requests resulting in improved
client satisfaction and better customer retention.
Customer service center permits all support agents to accept
incoming service requests, be alerted with upcoming and urgent
cases, and share client information across support teams.
Places important client information in the hands of your service
agents so they can resolve service request quickly and
accurately.
GoldMine users can leverage powerful Knowledge Base features to
help analyze and resolve customer service issues.
Supports an organizational content structure for all teams to
access, as well as, each user can develop their own, individual
knowledge base content.
Easily store content in comprehensive file and folder formats,
and search knowledge base by keywords, topics and more.
To make an enquiry about our GoldMine CRM
Solutions, please:
Knowledge Base