Integrated Telephony Solutions for GoldMine
GoldMine® IP Voice Suite is a comprehensive communications
solution that combines the two most powerful customer contact
business tools - your phone system and your GoldMine Customer
Relationship Management (CRM) software system. It is designed to
help businesses deliver an optimal customer experience using
advanced IP telephony to drive business value in every customer
interaction.
The Power of Two
GoldMine has long provided CRM software solutions to increase
sales, improve marketing tactics, and help companies analyze and
communicate with their best customers and prospects more
efficiently. This IP Voice Suite designed from the ground up
to provide productivity for the Goldmine users. The GoldMine
IP Voice Suite includes an advanced, software-based IP telephone
system with Unified Messaging, Auto Attendants, inbound and
outbound productivity applications as well as easy to use
management.
Key
Benefits:
- Help your business deliver better customer service with
simplified call routing giving inbound callers easy access to
GoldMine users and delivering screen pops of caller
information
- Simplify your outbound calling campaigns with an automated
preview dialing application including list management, call
distribution, status reporting and calling scripts
- Standards based VoIP solutions leverage your existing
infrastructure to reduce your overall cost of ownership
- Make your business more competitive with a complete, fully
integrated solution that reduces implementation costs and an
accelerated Return On Investment
- Future proofs your business with a software-based CRM
communications solution that keeps pace as your changing business
requirements by simply updating your system software.
Features:
- Click to Dial - Increase GoldMine user
productivity by offering click to dial out of GoldMine contact
records and with automatic tracking of calling activity in the
customer record
- Screen Pops - Help your customers provide
better service when inbound calls ring and automatically trigger a
screen pop of GoldMine customer information to their desktop
PC
- Better Campaign management - Simplify your
customer's outbound calling campaigns with an automated preview
dialing application (list management, call distribution, status
reporting)
- Pop Telemarketing Calling Scripts - Increase
effectiveness of outbound calling groups with Automated Script Pops
that maximize outbound sales campaign performance.
- Powerful VoIP Softswitch - Complete IP
business telephone system is included as the foundation of the
GoldMine IP Voice Suite.
- Unified Voice Messaging - Powerful unified
messaging included a part of the GoldMine IP Voice Suite.
- Web-based application builder - Change the
Auto Attendant messaging to your customers or adjust call routing
options with this easy-to-use GUI application.
- Integration with business applications -
Seamlessly integrates with 6.7 and later version of GoldMine®
CRM as standard.
- Conversation recording tools - Simply click a
button to record appropriate conversations such as a transaction or
customer complaint and attach them to customer records for later
review.
- Self management and reporting CRM software solution
- Simplified Web based management and reporting eliminates
the need for expensive 3rd party support.
To make an enquiry about our
GoldMine VoIP
Solutions, please:
