Leading the way in Technology support for Business
Plexus proven support services are at the core of its business. A number of standard and/or custom maintenance contract packages are available to you. These packages allow you to have the confidence that any downtime will be kept to a minimum. Service is our business and our goal is to minimise the distress associated with downtime.
Various Support Services available include:
Hardware / Software Maintenance
Network / Internet / Intranet / Extranet / LAN / WAN Support
System Administration Management
Reporting
All support requests are logged enabling call tracking and trend analysis. Monthly reports provide the customer an up-to-date account of their system. Service contracts are the key to minimising downtime inconvenience. Routine, scheduled checks will head off most operating problems. However, in the unlikely event that regularly maintained equipment fails, Plexus guarantees to have an engineer on site within the contract response time.
Management / Administration
Computer hardware and software is becoming more sophisticated. With expertise in Total Systems Management, we provide you a solution to keep your business running smoothly.